Email marketing is an important part of any B2B marketer’s toolkit, but it can be easy to make mistakes that will cost you customers and money. With the changing landscape of digital marketing in 2023, it’s important to stay up to date with best practices for B2B email marketing. To help you get a jumpstart on your success this year, here are 10 B2B email marketing mistakes to avoid in 2023.
1. Sending unexpected emails
As businesses worldwide continue to grapple with the impact of the pandemic, many have shifted their focus to digital marketing and email outreach as reliable ways of engaging customers. B2B email marketing is one such tool that can be effectively leveraged to maximize ROI and bring in more leads. Despite its advantages, sending unexpected emails can be a costly mistake for companies in 2023.
Organizations need to take a customer-first approach when it comes to email campaigns. This means that emails should be well-crafted, personalized, and relevant to the recipient’s interests or needs. Sending unexpected emails without any prior notification will likely come off as intrusive and may lead customers to unsubscribe or mark your messages as spam. Additionally, this could damage your reputation among other existing contacts as well as hurt prospects of converting leads into paying customers.
2. Wrong personalization
Personalization is an essential element in B2B email marketing, but getting it wrong can have disastrous consequences. In 2023, marketers must be aware of common mistakes to ensure successful outreach and engagement with their target audience.
One mistake to avoid is using overly familiar language. Even if a marketer has access to detailed information about the recipient of an email, such as first name or job title, it’s important not to come across as overly familiar or intrusive. Instead, use language that aligns with the company’s brand identity and tone of voice while paying attention to any necessary formalities.
Another mistake many marketers make is sending emails at inappropriate times. Timing too soon after contact may seem pushy and desperate for a response; too late may result in lost opportunities due to a lack of relevancy.
3. No segmentation
B2B email marketing is a powerful tool for businesses looking to target the right customers, increase ROI, and boost their outreach. However, this type of marketing strategy can easily go wrong if businesses do not pay attention to their segmentation strategies. Not properly segmenting emails can be a costly mistake in 2023, as it will lead to lower open rates, more unsubscribes, and ultimately fewer conversions.
Segmenting emails allows businesses to tailor content based on the recipient’s interests and needs. Without segmentation, companies are likely to send generic messages that won’t grab the attention of their readers or provide them with anything valuable. This leads to uninterested recipients who may ignore or even delete your messages without reading them at all.
4. Subject lines and body content mismatch
As B2B marketers look ahead to the new year, it’s important to avoid common mistakes in email marketing. One of the most common mistakes made is a mismatch between subject lines and body content when sending emails. This can make recipients suspicious or confused, and result in a low open rate.
Subject lines need to accurately reflect what the email contains or offers without being too long or generic. It should be clear, and concise, and help the recipient understand why they are receiving the email. On the other hand, body content should provide information about the offer or product being promoted in an engaging way that encourages readers to take action. When used together correctly, subject lines and body content can work together to create a compelling message for maximum engagement.
5. No preheaders
As email marketing continues to evolve in the new year, B2B companies must stay up-to-date on best practices and avoid common mistakes. One of the most important things to consider for effective email campaigns is preheaders. Preheaders are snippets of text that appear in the inbox view after a subject line and provide context for what’s inside an email. It’s important to use preheaders as they give recipients a sneak peek at what’s inside and can influence whether someone chooses to open an email or not.
In 2023, leaving out preheaders from your B2B emails could be detrimental to your campaign success. Not only does it make it harder for people to decide whether or not they should open an email, but it also makes it difficult for them to find the information they need quickly once they do open the message.
6. No opportunity for feedback
Creating successful B2B email marketing campaigns requires foresight and strategic planning. However, even the best-laid plans can quickly go awry. One of the biggest mistakes a marketer can make in 2023 is to fail to offer opportunities for feedback in their campaigns.
Leaving no room for customer input or suggestions leaves your business open to misinterpretations of what you’re offering and little chance for improvement that could be gained by meaningful conversations with customers. It also sends a signal to potential buyers that you are not interested in their opinions or how they feel about your product or service. Without customer feedback, it’s nearly impossible to tailor messages and content precisely so that it resonates with each individual’s needs and interests. Feedback helps marketers adjust their strategies so they can offer highly targeted messaging across all channels, from email marketing to social media posts—and beyond.
7. Working with outdated email lists
2023 is quickly approaching, and with it comes innovations in B2B email marketing. While some of these advancements can make campaigns more successful, there is one common mistake that should be avoided: using outdated email lists. Outdated or incorrect email lists can lead to lower open rates, fewer conversions, and other problems that will damage your business’s bottom line.
One way to avoid making this mistake is by regularly assessing the quality of your contact list and removing any emails that are no longer active. It’s also important to keep an eye out for changes in employee roles that could alter their role within a company; you don’t want to send emails to people who aren’t interested or no longer relevant.
8. Adding too many calls to action
As B2B email marketing continues to be a powerful tool for companies to leverage in the years ahead, marketers must remain aware of potential pitfalls. One mistake that can have negative consequences is adding too many calls-to-action (CTA) into an email campaign. This is considered a major no-no as it can confuse or overwhelm the recipient and lead to fewer conversions.
Adding CTAs is essential for effective B2B email marketing campaigns, but too many of them will detract from their effectiveness. Instead of relying on quantity, focus on quality when selecting which CTA(s) to include in your messages. Choose one or two specific actions that you want your audience to take and make sure they are concise, clear, and relevant to the message content.
9. Misleading subscribers
As businesses continue to rely on email as a primary source of communication, companies need to avoid any mistakes that could lead to misleading subscribers. B2B email marketing is one of the most powerful tools available for businesses and understanding how to use it effectively can help ensure success in 2023. Misleading subscribers can be very costly and have repercussions that range from legal issues to a decrease in customer loyalty. One mistake in particular that should be avoided at all costs is sending out emails with false information or sensationalized headlines. Not only will this damage brand reputation but it can also lead to potential lawsuits if readers feel cheated or misled by the content they are presented with. Businesses should take extra care when crafting their emails and make sure the content provided is up-to-date, accurate, and honest.
10. No system for sending newsletters
As B2B email marketing strategists look to the future of 2023, one critical mistake that must be avoided is lacking a system when sending newsletters. The challenge with not having a systematic approach and using manual processes is that it is difficult to measure success and track performance. As a result, marketers can’t effectively optimize their campaigns or determine which strategies are working best for their business.
Having an organized system in place helps marketers get the most out of their newsletter campaigns by allowing them to automate processes and improve efficiency. By automating tasks such as segmentation, personalization, A/B testing, and reporting, marketers can save time and focus on more creative aspects of their campaign planning. Additionally, marketers will have access to valuable insights about subscribers’ behaviors over time so they can make data-driven decisions about how to better engage customers going forward.